Frequently asked questions

Order Related

• How do I receive a quotation?
  You may either purchase our products directly online or reach out to our sales team at hernando.tang@bioligo.com. Once you add products to your shopping cart on our website, the specific order quotation will appear at the checkout point.
• How do I order custom oligos?

  A. Through sales contact (for large or customized orders)
  Please send your sequence and specification requirements to hernando.tang@bioligo.com for order quotation.
  
  Once the order is confirmed, we accept bank transfer or credit card payment to proceed.
  
  

  B. Directly on our website (for standard orders) Please click the "Oligo Order" button on our website pages to access our online shopping system. You may input your sequence and specification requirements there. Click the "Next" button to receive a real-time quotation. Click the "Place Order" button to check out. We accept only credit card payments through this channel.

  

  
  

• How do I order catalog/stock products?
  A. Through sales contact (for large or customized orders)

  Please send product names, order size, or other requirements to hernando.tang@bioligo.com for order quotation. Once the order is confirmed, we accept bank transfer or credit card payment to proceed.
  

  
  

  B. Directly on our website (for standard orders)

  Please check detailed product pages to add desired products to your shopping cart. You may see all your selections by clicking the "Shopping Cart" button on our website pages. Click the "Place Order" button to check out. We accept only credit card payments through this channel.

  
  

  
  

• How do I order gene synthesis services?
  Please send your sequence and specification requirements to hernando.tang@bioligo.com for order quotation. Once the order is confirmed, we accept bank transfer or credit card payment to proceed. We are working on the online ordering system upgrade to include gene synthesis services soon.

  
  

• Do you ship products to my country/region? Which courier do you use?
  BiOligo now serves all countries in the world. We use FedEx and UPS as our couriers.
• How long does it normally take to receive my order after placing it?
  For catalog/stock products (e.g. enzymes and kits), typically you will receive your order within 1~3 business days after order confirmation. For custom products (e.g. oligos and genes), typically you will receive your order within 4~7 business days after order confirmation. We will share with you an order tracking number via email once your order is shipped.
• Where can I see the current status of my orders?
  You may check your order status at Profile>My Orders on our website. If you have further questions, please feel free to contact hernando.tang@bioligo.com.

  
  

• How could I get my invoices?
  We issue e-invoices via email for efficiency and environmental protection. Please kindly make sure the email address on your billing address matches that of the correct purchasing manager. If you have any questions, please contact us.
• Do I need to log in to order products/services directly on your website?
  Yes, you will need to register as a member and log into your account to place orders. If you just want to browse our product details, you may do so as a guest without logging in. Once logged in as a member, you will be able to: re-order saved/favorite sequences/products through one-click, enjoy auto-filling of shipping & billing details, track order history, etc.
• Which credit card do you accept?
  We use Stripe as our online payment service provider, so any credit card provider accepted by Stripe will be accepted by us.
• What are the payment terms?

  For new customers, full advance payment is required for the initial three orders. Payment terms for subsequent orders may be adjusted subject to mutual agreement.

  
  

  Accepted payment methods include telegraphic transfer (T/T) and credit card. If you require alternative payment arrangements for your convenience, please contact us to discuss options.